Privacy Policy

1. Introduction

Refund Claims Experts, LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. We provide professional fund recovery research and assistance services.

2. Information We Collect

We collect personal information that you voluntarily provide to us. This information may include:

• Contact Data: Name, mailing address, email address, and telephone/mobile number.
• Claim Information: Property-related details, claim-related information, and any documents or records you provide to support a claim review.
• Communication Data: Information provided through website forms, phone calls, emails, SMS/text messages, or mail.
• Technical Information: When you visit our website, we may collect information such as your IP address, browser type, device type, pages visited, and general usage data.

3. How We Collect Information

Information is collected through various channels, including:

• Website contact forms and inquiry submissions.
• Direct communications via phone calls, text messages, emails, and physical mail.
• Claim review requests and professional consultations.
• Agreements, authorizations, and supporting documents provided by you or your representatives.
• SMS opt-ins initiated by you through our website or direct contact.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and review whether we can assist with fund recovery.
• Communicate regarding claim status, appointments, and document requests.
• Provide professional customer support and improve our service delivery.
• Maintain internal records and comply with legal and regulatory obligations.
• Protect against fraud, unauthorized transactions, and legal claims.

Note: Refund Claims Experts does not guarantee that any claim, refund, surplus, overage, or recovery will be available or successfully obtained.

6. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers and partners who assist in our business operations.
• Attorneys, notaries, title professionals, or researchers when applicable to your specific claim.
• Government offices, courts, clerks, and agencies necessary to process, verify, or support a claim.
• Legal authorities when required by law or to protect our rights and safety.

As stated above, SMS opt-in consent is never shared or sold for marketing purposes.

7. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance user experience, analyze traffic patterns, and improve website performance. We use analytics tools to understand how visitors interact with our site. You can control cookie settings through your web browser, though disabling cookies may affect certain website features.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot provide an absolute guarantee of security.

9. Data Retention

We retain your information for as long as reasonably necessary to fulfill the purposes outlined in this policy, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Choices

You may request to update, correct, or delete your personal information by contacting us, subject to applicable law and our recordkeeping requirements. To stop receiving SMS communications, reply STOP to any message.

11. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.